FAQs Archive - Page 2 of 4 - Breakaway Community Services

Q: How can I terminate services?

When you are ready to terminate services, let your counsellor or client support worker know. They will then coordinate a review of service outcomes and achievements, based on your own preferences. This will include making a note of your preferences regarding follow up, in case you would like to reengage with services in the future.

Q: How do you guarantee privacy?

Breakaway Community Services is committed to meeting the highest standard of ethics with respect to the collection, use, security and disclosure of personal information or personal health information of clients, employees, consultants, volunteers, donors, website users and business associates. Breakaway is committed to meeting the privacy standards established by relevant legislation, including the Personal Health Information Protection Act (PHIPA). Breakaway recognizes that responsible and professional service delivery is based on trust, respect, sensitivity and a high code of ethical practice. Personal information, which is any information that can be used to identify or contact a specific individual, is kept in confidence. Breakaway has safeguards to ensure that personal information is not shared within the agency beyond what is necessary to achieve the purpose for which the information was obtained. We also ensure the safeguarding of personal information to prevent it from being lost or destroyed. As part of our commitment to privacy, we regularly review our privacy practices and update our policies.

Q: Who has access to my information?

Your personal and health information is only accessible by Breakaway staff. Your information will only be shared with those within the organization who need to know, such as the person you are working with. Breakaway will not use or distribute your information for any purpose that you have not consented for. However, in some cases, Breakaway may be required by law to disclose some of your personal information to comply with a court order, in an emergency, or in an investigation.

Q: Is there parking at Breakaway?

Yes! Breakaway has parking lots for visitors and clients at the north and south ends of the building.

Q: How can I get to Breakaway on public transit?

Breakaway is located a few blocks north west of Queen and Dufferin. We are a short walk away from both the Dufferin bus and the Queen streetcar stops.

Q: What are your operating hours?

Our office hours are: Monday: 9-5 Tuesday: 9-5 Wednesday: 9-7 Thursday 9-5 Friday 9-1

Q: What should I do if I have to cancel my appointment?

Whenever possible, please notify us 24 hours in advance if you cannot keep your appointment as this allows us to schedule in other people.

Q: Is there anything I need to commit to before becoming a client at Breakaway?

Breakaway is strongly committed to providing client-centered care that can be tailored to your own needs and goals. Staff do not expect any commitments in terms of your substance use, or which services you access. That said, before accessing services, you will have to sign a service agreement with us. This service agreement outlines client expectations, including maintaining a safe and respectful environment, respecting the privacy of other clients, telling your healthcare provider or counsellor when you need more information, following the service plan that you and your counsellor have developed, informing us if you are unsatisfied with your services, and keeping appointments.

Q: Who can I contact to make sure my accessibility needs are met?

Speak with your counsellor or client support worker to ensure that your accessibility needs are being met. If you are accessing group or drop in services, you can contact the program coordinator for accessibility concerns. If your concerns are not addressed, you may contact your program manager. Our staff member’s contact information is available under our staff directory.