anything about the services you are receiving from the agency, or if you believe something should be available to you and it is not, we would like to know about it.

We request that you first discuss your concern with the staff member who is providing service to you. This request is made in a sincere effort to see if a solution to the problem can be resolved at this stage.

If you are not satisfied with the outcome of the discussion with your worker, you are advised to contact the program’s manager. The manager will speak with you to attempt to resolve the complaint and may arrange a meeting with you within 5 working days if needed. The manager may also invite the staff member you work with to the meeting.

If you are not satisfied with the outcomes of the meetings, the program manager with arrange a meeting with the Executive Director. This meeting will be arranged within 10 working days to allow time to explore the steps that have been taken to resolve the complaint.